Frequently asked questions

All of our products are handmade in Northern Ireland.

Yes. Everything is made to order, so your treats are prepared fresh specifically for your order.

Because everything is handmade to order, we try to make your order as soon as possible. There may be a short preparation period before dispatch, and you’ll be notified once your order has been sent.

No, we don’t currently have a walk-in shop. Orders are placed online through the website.

Yes. You can select collection at checkout. We are based in Dundonald, Northern Ireland, near Belfast, so please keep that in mind before choosing collection.

Yes. If you need a larger order, event order, or want to discuss something specific, contact us and we’ll let you know what’s possible.

Shelf life depends on the product. As a general guide, baked products are best enjoyed within around 3–5 days, while our Amazballs and protein bars can last for several weeks when stored correctly. Always check the individual product information where available.

Most products should be kept in a cool, dry place, away from direct heat or sunlight. Some products may have specific storage guidance, so check the product page or packaging where stated.

Yes, you can freeze them if you wish. Freezing may slightly affect the appearance, texture, or overall quality once defrosted, so for the best experience we recommend enjoying them fresh where possible.

Allergen and dietary information will be listed on individual product pages where applicable. If you have a specific allergy, intolerance, or dietary question, please contact us before ordering.

This varies by product. Please check the individual product description for dietary information. We also offer plant-based products, which will be clearly highlighted on their product image and page.

Some products may be gluten free depending on the recipe. Please check the individual product page before ordering. All products are made in a gluten-free certified facility.

Some products contain nuts or may be made in an environment where nuts are handled. Always check the allergen information on the individual product page before ordering.

Yes. If you’re interested in stocking Sweet Robyns products, use the Wholesale Enquiry option on the website.

Use the Contact section on the website and send us your question. We’ll be happy to help.